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USER CONTRACT
Welcome to topletters.com. This Web site is provided by Top Letters, LLC., herein referred to as Top Letters, as a service to our customers. Please review the following basic rules that govern your use of the Top Letters' site, services and products. Please note that your use of Top Letters' products and services constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site, bypassing this Agreement, your use of this Site still binds you to these Terms and Conditions. Top Letters reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.

LIMITATION OF LIABILITY
In no event shall Top Letters or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Top Letters. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Top Letters or its affiliates, including without limitation, damages arising from mistake, omission, delay, or interruption of service. In no event shall Top Letters be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

COLOR PROOFING & MATCHING
Top Letters is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show transparency and over print issues neither do they show color change from RGB to CMYK. Application of UV Coating may effect or change the appearance of the printed colors. Top Letters is not liable for the final color appearance of UV products. Top Letters also offers hardcopy proofs if color is of great importance. Such proofs must be requested when the order is made for an additional fee.

CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Top Letters, are entirely responsible for all Content that you use form Top Letters Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Top Letters or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Top Letters be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that Top Letters does not pre-screen Content, but that Top Letters and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Top Letters may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Top Letters, its users and the public.

CONFIDENTIALITY
CUSTOMER agrees and understands that all the terms of their AGREEMENT with Top Letters are confidential and shall not be disclosed to any third parties unless with a written consent of Top Letters. Top Letters warrants that all such terms in this AGREEMENT in addition to any marketing material, graphics/artwork or mailing list supplied to Top Letters shall remain confidential, and shall not be disclosed to any third party.

GOVERNING LAW
Top Letters is based in Chicago, Illinois and any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Chicago, Illinois. You agree to submit to the jurisdiction of Chicago, Illinoiscourts and agree that venue in these courts is proper in any such legal action or proceeding.

TRANSFER OF TITLE
You understand the shipping terms are FOB shipping point, which means ownership transfers once we deliver any printed products to the shipping carrier.

INDEMINITY
You agree that you shall indemnify and defend Top Letters and all parties from whom Top Letters has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

PROOF APPROVAL
Please review your order prior to submitting. Top Letters will not accept changes to orders that have been placed. Customer is fully responsible for final proof and layout approval prior to the printing process. Top Letters is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files. By submitting your Proof Approval you agree to the following terms: I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors. Top Letters also offers hardcopy proofs. Such proofs must be requested when the order is made and there is an additional fee in the event that a hardcopy is requested. The request for a hardcopy proof may extend the amount of time needed to complete the order. For orders where a hard copy proof has been requested, the signed proof should be received by Top Letters on or before the cut-off time. Proof changes will be charged at $35 per mail piece. If you require a change to your mail piece after the proof(s) has(have) been created and the changes are NOT due to an error we have made, you will need to pay an additional $35 per mail piece to re-create your proof(s) and re-setup your file(s).

PROOF OF MAILING
A Certificate of Mailing (form PS 3606) which is a proof of mailing will NOT be provided unless Customer orders and pays for such Proof of Mailing when the order is placed. Customer needs to order the correct quantity of certificates if an order is being split into multiple drops. For instance if an order is being staggered into two drops (separate mailings at two different dates) then Customer will need to order two certificates for each drop. Top Letters comingles it's mail, which means all customers mail is combined together then give to USPS; therefore Top Letters does not have individual and separate postage statements from USPS for each job.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Top Letters is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Top Letters is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Top Letters is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output.

TEMPLATES
Top Letters will not be responsible for use of outdated templates. Make sure you have downloaded the latest version of our templates from our website. We constantly update them to reflect changes in our production. We do not move or adjust any part of the template; doing so may cause the file to be printed incorrectly. The Smart Templates do not protect against graphical errors or color issues. Please refer to our terms and conditions for further details.

ORDER CANCELLATION
Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services. Top Letters is not responsible for any duplicated orders that are placed on our web site due to the customer mistake. If proofs have been created for an order but the proofs have not been approved by the customer, and such order is canceled by the customer prior to customer approving the proofs; customer will be charged $45 for each proof created.

RMA POLICY (Return Merchandise Authorization):
Top Letters guarantees prints will not be defective in accordance with industry standards. If a print is found to be defective, then you may contact Top Letters for a reprint or other compensation. Top Letters must be contacted IN WRITING via online support system within 6 business days of receiving your order. If product is deemed defective, one of the following resolutions will be offered: 1. Top Letters will reprint with the rush production. 2. Top Letters will authorize a Return Merchandise Authorization (RMA) number for you. A Quality Assurance representative will contact you within 24-48 hours of your initial query to help issue your RMA number. Contact with the representative must be established within 5 business days to verify the request. Top Letters must receive the package within 15 calendar days after RMA number is issued. Compensation will be processed only after a RMA number has been issued and the entire product has been returned to Top Letters then the refund transaction will take place within 10 business days. Samples of the defective merchandise must be required prior to any resolution.

CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Top Letters will reship the package with corrected address and charge an additional shipping fee for the shipment.

OVERPRINT AND UNDERPRINT POLICY
Due to the gang run method that Top Letters uses, we cannot guarantee that every order will be the exact number of items which are ordered. Top Letters can only guarantee that it will come within plus or minus 5% of the number of items ordered.

MAILING SERVICES
Customer's mailing list(s), while in the possession of Top Letters, is the exclusive property of the customer and shall be used only with customer's instructions. Customer's mailing list(s) will not be sold or offered for use to any other party, and Top Letters will not utilize the list for any other purpose. All mailing delivery dates are estimates, not guarantees. Top Letters responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (USPS). Top Letters responsibility ends when the job is delivered to the USPS Business Mail Entry Unit. In no event shall Top Letters be liable for USPS performance failures or delivery delays. Top Letters shall be liable to rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the value of the printing work performed. In no case is Top Letters liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.
The customer will defend and hold Top Letters harmless in any suit or court action brought against Top Letters by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where Top Letters , acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Top Letters sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against Top Letters for actions of the customer's employees which may occur as a result of any mailing.